Refund policy

Last updated 9 November 2026

The terms you agreed to apply

Each purchase from Scale Systems, a trading name of A1 For Scale LLC, has its refund and cancellation terms stated on the order page or in your written agreement. Those terms apply to your purchase.

Business customers

Our services are sold to businesses for business use. Refunds are decided under the terms of your purchase and the law that applies to business contracts.

Offers with a stated guarantee or trial

If the order page for your purchase states a guarantee or trial period, we honour it exactly as written on that page, including its time limits and conditions.

Custom and done-for-you work

We begin custom work after payment. Unless your agreement says otherwise, fees for work already delivered or started are not refundable.

Monthly subscriptions

To cancel a monthly subscription, email us before your next billing date and follow any notice period stated in your terms. We stop future charges once your cancellation takes effect.

How to ask for a refund

Email [email protected] with:

• the name and email address used for the purchase
• what you bought and when
• the reason for your request

We aim to reply within 5 working days. Approved refunds go back to the original payment method. Your bank may take several more days to show the money.

Your legal rights

Nothing in this policy affects any rights you have under the law that applies to you, including consumer rights where they apply to your purchase.